Operations Manager Level 5

WHAT'S IN IT FOR ME?

This programme is aimed at practising middle managers and people aspiring to senior management who want to develop their core leadership and management skills. This qualification aims to equip delegates with a wide range of professional and interpersonal skills and techniques necessary to perform effectively in middle and senior management roles, including:

• Different leadership styles, motivate and improve performance
• Organisational cultures and diversity
• Managing multiple teams and develop high performing teams
• Performance management techniques
• Building relationships and working collaboratively with others
• Communication, active listening, able to challenge and give constructive feedback
• Operational management approaches and models
• Business development tools and approaches to continuous improvement
• Operational business planning techniques
• Management systems, processes and contingency planning
• Initiate and manage change, project management
• Financial/ commercial awareness
• Identify and shape new business opportunities
• Setting KPIs and monitoring performance
• Producing reports and Communication