LEAN MANUFACTURING OPERATIVE LEVEL 2
Skills Bootcamp In Quality Management
Customer Service
Together, we can grow your business
Enhance customer interactions and loyalty
HOW WILL OUR COURSE BENEFIT YOUR BUSINESS?
This 1-day course is designed to equip participants with the essential skills and knowledge to deliver excellent customer service. Whether you're new to a customer-facing role or looking to enhance your skills, this course covers the key principles needed to provide exceptional service, handle customer issues, and create a positive customer experience. This course is ideal for customer service representatives, front-line staff, managers, and anyone involved in direct interaction with customers, across any industry. It's suited to those seeking to improve their service delivery and communication skills.
1 day
£250
- Understand the key principles of excellent customer service.
- Gain practical communication and conflict resolution skills.
- Be able to handle complaints and difficult situations effectively.
- Develop strategies to improve customer satisfaction and loyalty.
- The fundamentals of customer service excellence.
- Effective communication and listening skills.
- Managing customer expectations and resolving complaints.
- Handling difficult customers and situations professionally.
- Building long-term customer relationships.
- Improving customer satisfaction and loyalty.
The course can be delivered in a classroom environment or via Microsoft teams. To discuss your training needs further please contact us here at: training@clearquality.co.uk
Clear Quality are the Uk’s only ISO certification body who are approved by the Education and Skills Funding agency (ESFA) as a prime training provider on the register of approved training providers (ROATP).
Meet the tutor - Karen Taylor
“For over 25 years, I've been involved in quality + auditing and the benefits are amazing!
Training and empowering people to navigate change have been my passion throughout my career, and I absolutely love helping them embrace new challenges and drive positive transformations for their organisations."
